Privacy Policy

This Privacy Policy explains how Slot Mafia Casino may collect, use, store and share personal information when you visit our website, create or use an account, contact support or take part in our services. It is intended for players in Australia and should be read together with our other applicable website terms and responsible gambling information.

Slot Mafia Casino operates under a licence issued by the Curaçao Gaming Control Board (licence OGL/2023/176/0095). The site uses SSL encryption and independent RNG auditing to protect player accounts and game fairness.

Information we may collect

To provide an online casino service, we may handle information that identifies you or can reasonably be linked to you. The information collected depends on how you use the website, which services you access and what information is required to meet operational, security and legal responsibilities. We aim to collect information that is relevant to these purposes and avoid collecting information that is not reasonably needed.

Account and contact information

When you register, update an account or contact us, we may collect details such as your name, date of birth, contact details, username, account preferences and communications with our support team. We may also record information about your account activity, responsible gambling settings, requests and choices. Some information may be required before an account can be opened, maintained or used.

Verification and identity information

We may request identity, age, address or other verification information. This can include copies or details from identity documents and information needed to assess whether an account is being used by the correct person. Verification information helps us meet age and identity requirements, prevent misuse and support anti-fraud, security and safer gambling processes.

Payment and transaction information

We may collect records relating to deposits, withdrawals, bets, game activity, account balances and other transactions. Payment providers or financial service partners may process payment details on our behalf. We may receive confirmation, reference details, status information and other records needed to complete or reconcile a transaction. We do not need to retain every payment detail in the same form, and payment processing may also be subject to the privacy policies of the relevant provider.

Device, technical and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you interact with the site. We may use cookies and similar technologies to remember settings, keep the site working, improve performance, support security and understand website usage.

How we use information

We use personal information for purposes connected with providing, securing and improving the website and casino services. Depending on the circumstances, this may include the following:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Providing games, website functions, account features and customer support.
Confirming your identity, age and eligibility to use the service.
Carrying out anti-fraud, anti-money laundering, security and risk checks.
Detecting, investigating and preventing suspicious, unlawful or prohibited activity.
Managing responsible gambling tools, account restrictions and related requests.
Communicating with you about your account, transactions, service notices, security matters and support enquiries.
Sending marketing communications where permitted and where you have provided the required consent or where another lawful basis applies.
Monitoring and analysing website performance, usage and technical issues.
Keeping records, responding to complaints and handling disputes.
Meeting legal, regulatory, tax, accounting, security and other applicable obligations.

We may combine information collected from your account, website activity, support communications, verification checks and transactions where this is reasonably necessary for these purposes. We may also use information in an aggregated or de-identified form for reporting, analysis, service improvement and security. Information used in this way is intended not to identify you directly.

Marketing choices

If you agree to receive marketing, we may send information about relevant services, website updates or promotional communications through available contact channels. You can change your marketing preferences or withdraw consent at any time. Withdrawing marketing consent will not affect communications that are necessary for your account, transactions, security, support or legal responsibilities.

Sharing, security and retention

We may share personal information where it is reasonably necessary to provide the service, protect players and the website, process transactions or meet an obligation. Recipients may include service providers that assist with hosting, technology, customer support, identity verification, payment processing, fraud prevention, security, communications, analytics, auditing or professional services. These providers should only use information for authorised purposes and may be subject to confidentiality and security requirements.

Information may also be disclosed where required or permitted by law, in response to a valid request from an authorised body, to protect rights and safety, to investigate suspected fraud or misuse, or in connection with a business change. We do not intend to sell personal information as a standalone product. Where information is transferred to a service provider or handled in another location, appropriate measures may be used to support its protection, subject to applicable requirements.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved. No website, device, transmission or storage system can be guaranteed to be completely secure, so players should protect their login details and contact us promptly if they suspect unauthorised account activity.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our processes.

Cookies

Cookies are small files or similar technologies stored on your device. Some are necessary for core website functions, such as account access, security and remembering settings. Others may help us understand usage, measure performance or support relevant communications. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not operate correctly or may be less personalised.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where appropriate, and withdrawing consent to marketing. You may also ask questions about how your information is handled or raise a privacy concern.

How to make a data request

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact us at support@slotmafiacasino.top. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before completing a request, particularly where the request involves account information, identity documents or payment records.

We will consider and respond to privacy requests within a reasonable timeframe and in line with applicable requirements. Some requests may be limited or refused where information must be retained, disclosure could affect the rights or security of another person, the request is not permitted, or the information is needed to provide a service, investigate misuse or meet a legal responsibility. If we cannot fulfil a request in full, we will generally explain the reason where we are able to do so.

Keeping your information accurate

You should keep your account and contact information accurate and up to date. You may be able to update some details through your account. If a detail cannot be changed online, contact support using the email address above. We may retain previous information where it is needed for transaction history, verification, security, dispute handling or other legitimate record-keeping purposes.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, with the latest version applying from its stated publication or effective date. We encourage players to review this page periodically. If an update materially affects how information is handled, we may provide an additional notice where appropriate.